Payment Terms
Last Updated: September 5, 2025
These Payment Terms govern all financial transactions between Domain and its customers for services provided through domain.info. By purchasing or subscribing to our services, you agree to these terms.
Accepted Payment Methods
We accept the following payment methods for our services:
Major credit cards including Visa, MasterCard, American Express, and Discover
Debit cards with credit card processing capabilities
Electronic bank transfers where available
Digital payment platforms as designated on our checkout page
We reserve the right to add or remove payment methods at our discretion. All payments must be made in the currency specified at checkout.
Pricing and Fees
Service Pricing
All prices for our services are displayed on our website and are subject to change without prior notice. Current customers will be notified of price changes that affect their existing subscriptions at least thirty days before the new rates take effect.
Prices are listed exclusive of applicable taxes unless otherwise stated. You are responsible for all taxes, duties, and governmental charges associated with your purchase.
Currency
All transactions are processed in Canadian Dollars unless otherwise specified during checkout. Currency conversion rates, if applicable, are determined by your payment provider and may include additional fees.
Billing Cycles and Recurring Payments
Subscription Services
Workshop access and platform subscriptions are billed on a recurring basis according to the billing cycle you select during enrollment. Available billing cycles may include monthly, quarterly, or annual options depending on the service.
Recurring charges will be automatically processed using your designated payment method on the renewal date. You authorize us to charge your payment method for all recurring fees until you cancel your subscription.
Automatic Renewal
Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date. The renewal charge will be at the then-current rate for your subscription level.
We will attempt to notify you by email before processing renewal charges, but failure to receive notification does not invalidate the charge.
Payment Processing
Authorization and Charges
By providing payment information, you authorize Domain to charge the specified payment method for all fees incurred under your account. You represent and warrant that you have the legal right to use any payment method you provide.
Payment processing occurs immediately upon purchase for one-time transactions. For subscriptions, initial payment is processed immediately, and subsequent charges occur on your renewal date.
Failed Payments
If a payment fails due to insufficient funds, expired card details, or other reasons, we will attempt to process the payment again. Your access to services may be suspended until payment is successfully completed.
You are responsible for maintaining current and valid payment information. You must update your payment details promptly if your payment method expires or is cancelled.
We may charge a fee for failed payment transactions if permitted by applicable law. Repeated payment failures may result in account termination.
Refund Policy
Workshop and Course Refunds
Refund eligibility depends on the specific service purchased and the timing of your refund request.
For workshop enrollments, refund requests made within seven days of purchase and before substantial course content has been accessed may be eligible for a full refund.
Once you have completed more than twenty-five percent of a workshop or have accessed a significant portion of course materials, refunds are generally not available except in cases of technical failure or service unavailability caused by Domain.
Refunds for subscription services are not provided for partial billing periods. If you cancel a subscription, you retain access until the end of your current paid period, but no refund is issued for the remaining time.
Processing Refunds
Approved refunds are processed within ten business days of approval. Refunds are issued to the original payment method used for purchase. The time for refunded amounts to appear in your account depends on your payment provider and may take up to fifteen business days.
Processing fees, transaction fees, or other third-party charges are not refundable.
Requesting a Refund
To request a refund, contact our support team at [email protected] with your account details, purchase information, and reason for the refund request. We will review your request and respond within five business days.
Taxes and Additional Charges
You are responsible for all applicable taxes including sales tax, value-added tax, goods and services tax, or other governmental charges associated with your purchase. Taxes are calculated based on the billing information you provide.
If you are exempt from certain taxes, you must provide valid exemption documentation before purchase. Tax exemptions cannot be applied retroactively.
Additional fees may apply for certain payment methods, currency conversions, or international transactions. These fees are disclosed during checkout before you complete your purchase.
Cancellation Policy
Subscription Cancellation
You may cancel your subscription at any time through your account settings or by contacting customer support at [email protected]. Cancellations take effect at the end of your current billing period.
After cancellation, you will not be charged for subsequent billing periods, but you retain access to services until the end of the period you have already paid for.
If you cancel a subscription and later wish to resume service, you may need to re-enroll at the then-current pricing.
One-Time Purchases
Access to workshops or courses purchased as one-time transactions continues according to the access terms specified at the time of purchase, typically for a defined period or indefinitely depending on the offering.
Payment Disputes and Chargebacks
If you believe a charge to your account is incorrect, contact our support team immediately at [email protected] before initiating a chargeback with your payment provider. We will investigate and work to resolve billing disputes promptly.
Initiating a chargeback without first contacting us may result in immediate suspension or termination of your account and services. We reserve the right to dispute invalid chargebacks and provide evidence of legitimate charges to payment processors and financial institutions.
You are responsible for any costs we incur as a result of invalid or fraudulent chargebacks, including chargeback fees and administrative costs.
Account Credit and Promotional Offers
Account credits, promotional discounts, or special offers may be provided at our discretion. Credits and promotional offers are subject to specific terms and conditions communicated at the time of the offer.
Credits are applied to your account and used automatically for future purchases or renewals. Credits generally have no cash value and cannot be transferred or refunded.
Promotional offers cannot be combined with other discounts unless explicitly stated. We reserve the right to modify or cancel promotional offers at any time.
Payment Security
We implement industry-standard security measures to protect your payment information. Payment data is transmitted using secure encryption protocols and processed through certified payment gateways.
We do not store complete credit card information on our servers. Payment processing is handled by third-party payment processors who maintain compliance with payment card industry standards.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
Changes to Services and Pricing
Domain reserves the right to modify, discontinue, or change pricing for services at any time. We will provide advance notice of significant changes that affect your active subscriptions.
Price increases for existing subscriptions will be communicated at least thirty days before the new rates take effect. Continuing to use the service after receiving notice of price changes constitutes acceptance of the new pricing.
If you do not agree to pricing changes, you may cancel your subscription before the changes take effect.
Late Payments and Suspended Access
Access to services may be suspended if payment is not received by the due date. Suspended accounts retain stored data but cannot access active services until payment is completed.
If payment remains outstanding for more than thirty days, we reserve the right to terminate your account and delete associated data in accordance with our data retention policies.
Reactivation of suspended accounts may require payment of all outstanding balances plus any applicable late fees.
Contact Information
For questions about billing, payments, or these Payment Terms, please contact us:
Email: [email protected]
Phone: +19056845478
Mail: 415 Victory St, Windsor, ON N9J 1V8, Canada
Our support team is available to assist you with payment-related inquiries and will respond within two business days.
Changes to Payment Terms
We may update these Payment Terms from time to time to reflect changes in our practices, services, or legal requirements. The updated version will be posted on this page with a revised last updated date.
Material changes to these Payment Terms will be communicated via email to your registered account address. Your continued use of our services after changes become effective constitutes acceptance of the updated terms.
We encourage you to review these Payment Terms periodically to stay informed about how we handle payments and billing.